Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.yourspots.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (480) 781-9841. Provide your order number and reason for return.
Shipping Responsibilities
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
Refunds
Processing Time
Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage, or missing components.
Exchanges
Exchanges are subject to product availability. Contact us at [email protected] to check availability and arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (480) 781-9841. We will arrange for a replacement or refund.
Contact Information
For questions about this policy, contact us at:
- Email: [email protected]
- Phone: +1 (480) 781-9841
- Address: 9914 East Franklin Way, Phoenix, Arizona 85092, United States
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on https://www.yourspots.store and effective immediately upon posting.